Alignment of TQM in the Higher Education context
Barre latérale de l'article
Publié-e :
mai 5, 2020
Mots-clés :
Quality Management in teaching and learning, Holistic quality model for Higher Education, Total Quality Management
Contenu principal de l'article
Résumé
Objectif - Ajuster le concept de gestion de la qualité totale et l'adapter à une utilisation dans les instituts d'enseignement supérieur.
Conception / méthodologie / approche - L'article décrit les résultats d'une recherche en science de l'ingénieur. Sur la base des expériences en Égypte et aux Pays-Bas, les caractéristiques de l'enseignement supérieur sont définies ainsi que les spécificités des processus éducatifs. Ceux-ci conduisent à une traduction de TQM en termes pédagogiques.
Résultats - Les expériences aboutissent à un modèle qui peut être utilisé comme cadre pour mettre en œuvre la TQM dans les instituts d'enseignement supérieur
Limites / implications de la recherche - Les expériences qui constituent la base de la conception sont limitées à deux pays, avec deux cultures différentes. Il n'y a aucune preuve concernant l'utilisation du modèle dans tous les pays du monde.
Originalité / valeur - On sait qu'il y a eu de nombreuses initiatives pour mettre en œuvre la TQM dans l'enseignement supérieur. La combinaison avec la gestion de la qualité dans les modèles d'enseignement et d'apprentissage (modèle transformateur, modèle d'engagement de la qualité du programme, modèle de l'Université d'apprentissage, modèle pour une université réactive) est rare, ainsi que son application dans deux pays différents.
Renseignements sur l'article
Comment citer
VAN KEMENADE, E. (2020). Alignment of TQM in the Higher Education context. La Revue De La Qualité En Education, 10(15), 74–96. https://doi.org/10.37870/joqie.v10i15.205
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Références
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21. Hirtz, P.D., Murray, S.L. and Riordan, C.A. (2007), The Effects of Leadership on Quality, Engineering Management Journal, Vol. 19, No. 1, pp.22-27
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26. Koch, J. and Fisher, J. (1998), ``Higher Education and total quality management’’, Total Quality
27. Management, Vol. 9 No. 8, p. 659.
28. Beck D. & Cowan, (1996), Spiral Dynamics, Malden, Blackwell Publishers
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30. Hermel, P. (1997), The new faces of total quality in Europe and the Us, Total Quality Management, Vol. 8, No. 4, pp. 131-143
31. Hongyi Sun, H., Hui, I.P., Tam, A.Y.K and Frick,J. (2000), Employee involvement and quality management ,The TQM Magazine, Volume 12 . Number 5 . 2000 . pp. 350±354
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33. Kemenade E.A. Van (2009) “Professionals freaking out: Accreditation in Dutch Higher Education”. Total Quality Management Journal , August-issue
34. Kemenade, E.A. van (2010), Past is prologue. Know the history of quality management to achieve future success, Quality Progress, August 2010.
35. Kemenade, E. A. van and Hardjono, (2010), T.W. A Critique of the Use of Self-evaluation in a Compulsory Accreditation System, Quality in Higher Education, 16:3; pp. 257-268
36. Kemenade, E.A. van Hardjono T. and De Vries, H. (2011), The willingness of professionals to contribute to their organisation’s certification, International Journal of Quality and Reliability Management, pp. 27- 42
37. Koch,J.V., (2003), TQM? Why is its impact in Higher education so small? The TQM Magazine, Vol. 15, No.5, pp 325-333
38. Krüger, V. (1998), Total quality management and its humanistic orientation towards organisational analysis , TQM Magazine, Vol. 10 No. 4.
39. Kwan, P.Y.K. (1996), Application of total quality management in education: retrospect and prospect, The International Journal of Educational Management, Vol. 10, No. 5, pp. 25-35
40. Lagrosen, S. (1999), TQM goes to school: an effective way of improving school quality, The TQM Magazine, Vol 11:5, pp. 328-332
41. Martin, J. and Weill, M. (2000), Emerging countries and business excellence, Total Quality Management, Vol. 11, No. 4/5&6, pp. S608-615
42. Minelli, E., Rebora, G., Turri, M. &Huisman, J. (2006) The Impact of Research and Teaching Evaluation in Universities: Comparing an Italian and a Dutch case. Quality in Higher Education, 12, pp. 109-124.
43. Motwani, J. and Kumar, A. (1997) The need of implementing total quality management in education, The International Journal of Educational Management, Vol. 11, No. 3, pp. 131-135
44. Ooi, K.B., Baker, N.A., Arumugam,V., Vellepan, L. &Loke, A.K.Y. (2007), Does TQM influence employees’ job satisfaction? International Journal of Quality and Reliability Management,vol 24:1, pp. 62-77
45. Osseo-Asare, A.E. and Longbottom, D. (2002), The need for education and training in the use of the EFQM model for quality management in UK higher education institutes, Quality Assurance in Education, Vol. 1, No. 1, pp. 26-36
46. Peterson, G.D. and Rogers, G.M. (2009), Quality Assurance and Accreditation of Higher Education Programs- Workshop, Cairo
47. Pupius, M. (2002), Achieving Excellence in Education in Europe, Egitimide Surekli Kalite Gelistirme: Uluslararasi Basari Onekleri Sempocyumu, 6 September 2002, Istanbul, Turkey
48. Pupius M. (2007), Quality Management in Higher Education Institutions: an Inevitable Necessity?, Hochschulrektorenkonferenz, Bonn, 8 October 2007
49. Rahman, S-U (2004), The future of TQM is past. Can TQM be resurrected?, Total Quality Management, Vol.15, No. 4, pp. 411-422
50. SakthivelP.B. , Rajendran, G. and Raju, R. (2000), TQM implementation and students’ satisfaction of academic performance, The TQM Magazine , Vol. 17 No. 6, pp. 573-589
51. Sakthivel P.B. and Raju, R. (2006), Conceptualizing Total Quality Management in Engineering Education and Developing a TQM Educational Excellence Model, Total Quality Management, Vol. 17, No. 7, pp. 913–934
52. Sakthivel, P.B. (2007), Top management commitment and overall engineering education excellence, The TQM Magazine, Vol. 19 No. 3, pp. 259-273
53. Salaheldin, S.I. (2003),The implementation of TQM strategy in Egypt: a field-force analysis. TQM Magazine, , Vol. 15 Issue 4, p266-274
54. Schaik, M. van, Kemenade, E.A. van, Hengeveld, F. and Inklaar Y. (1998), The EFQM based method for continuous quality improvement adapted for higher Education, Paper presented at the Annual EAIR forum, 9-12 September, 1998, San Sebastian
55. Sirvancy, M.B. 2004 Critical issues for TQM implementation in Higher Education, The TQM Magazine, Vol. 16 · No. 6, pp. 382-386
56. Solatni, E., Lai, P-C., Javadeen, S.R.S. and Gholipour T.H. (2008), A review of the theory and practice of managing TQM: An integrative framework, Total Quality Management, Vol. 19, No. 5, pp. 461-479
57. Srikanthan, G. "Developing a Model for Quality in Higher Education "
58. Srikanthan,G. and Dalrymple J. (2002), Developing a Holistic Model for Quality in Higher Education, The Seventh International Conference on ISO9000 and TQM, 2-4 April 2002, Royal Melbourne Institute of Technology, Australia
59. Sureshchandar, G.S., Chandrasekharan Rjanedran & Anantharaman, R.Nn. (2001), A conceptual model for Total quality management in service organisations, Total Quality Management, vol. 12, no.3, pp. 343-363
60. Taylor, W.A. and Hill, F.M. (1991), Total Quality Management in Higher Education, The International Journal of Educational Management, Vol. 5, No. 5, pp. 4-9
61. Temple, P. (2005), The EFQM Excellence Model®: Higher Education's Latest Management Fad?, Higher Education Quarterly, Vol. 59, no. 4, pp. 261–274
62. Weller, L.D. and Hartley, S.H. (1994), Total Quality management and School Restructuring:Georgia’s Approach to Education Reform, Quality Assurance in Education, Vol. 2, No 2.
63. Wiele, A. Van der; Williams, A.R.T. and Dale, B.G. (2000), Total Quality Management: is it a Fad, a Fashion or a Fit?, Quality Management Journal, Vol.7, No. 2, pp.65-79
64. Wiklund, H., Klefsjö, B., Wiklund, P.S. and Edvardsson, B. (2003), "Innovation and TQM in Swedish higher education institutions: possibilities and pitfalls", The TQM Magazine,Vol. 15 No.2, pp.99-107.
65. Young, A.C.L., Cheng, T.C.E. & Lai, K-H., (2006), An operational and institutional perspective on Total Quality Management, Production and Operations Management, vol. 15, no.1, pp. 156-170
66. Zink, K.J. and Voss, W. (1999), The new EFQM Excellence Model and its impact on Higher Education institutions, Conference proceedings from TQM for Higher Education Institutions, Higher Education Institutions and the issue of Total Quality, 301-31 August 1999, Verona, Italy, pp. 241-255.
2. Ali, N.A., Mahat, F. and Zairi, M. (2010) Testing the criticality of HR-TQM factors in the Malaysian Higher Education context, Total Quality Management, Vol. 21, No. 11. Pp. 1177-1188
3. Al-khalifa K. N and Aspinwall E. M. (2000), The development of Total Quality Management in Qatar, The TQM Magazine, Vol. 12 . No. 3 , pp. 194-204
4. Al-Mazrooa, A, El-Deek, B. (2010), Applying the Total Quality Management (TQM) Model and the Holistic Model for Quality Management in Higher education, pros and Cons, Research Journal of Medical Sciences, Vol 4. No 2, pp. 102-106
5. Bayraktar,E., Tatoglu,E. and Zaim, S. (2008) An instrument for measuring the critical
6. factors of TQM in Turkish Higher Education, Total Quality Management, Vol. 19, No. 6, pp. 551–574
7. Bergquist, B., Fredrickson M. and and Svensson M. (2005), TQM: terrific quality marvel or tragic quality malpractice? The TQM Magazine, Vol. 17 No. 4, pp. 309-321
8. Bin Abdullah, M.M., Uli J. and Tari, J.J. (2009) The relationship of performance with soft factors and quality improvement, Total Quality Management, Vol. 20, No. 7, pp. 735–748
9. Bogue, E.G. (1998), "Quality Assurance in Higher Education: The Evolution of Systems and Design Ideals"
10. Carter, G. and Swanwick, J. (2006) Where next for Quality? Is it beyond 9 box models? World Congress for TQM. Wellington, New Zealand.
11. Conti, T. (2007), A history and review of the European Quality Award Model, The TQM Magazine, Vol. 19, No. 2, pp. 112-128
12. Chowdhury, M., Paul H. and Das A., (2007), The Impact of Top Management Commitment on Total Quality Management Practice: An Exploratory Study in the Thai Garment Industry Global Journal of Flexible Systems Management, Vol. 8, Nos. 1 & 2., pp 17-29
13. Crawford, L.E.D. and Shutler, P. (1999), Total Quality Management in Education: problems and issues for the classroom teacher, The International Journal of Educational Management, Vol. 13, No. 2, pp. 67-72
14. Davies, J. (2004), The implementation of the EFQM’s Excellence model in academic units of UK Universities, University of Salford, PhD thesis
15. Elghamrawy, Tarek and Shibayama, Tomoya (2008), Total Quality Management Implementation in the Egyptian Construction Industry, Journal of Management in Engineering, Vol. 24 Issue 3, p156-161
16. Fuchs, E. (1993), Total Quality Management from the future: practices and paradigms, The Quality Management Journal, October.
17. Gatchalian M. M. (1997), People empowerment:the key to TQM success,The TQM Magazine, Vol. 9, No. 6, pp. 429–433
18. Harvey,L. (1995), Quality Assurance Systems, TQM and New Collegialism, QHE, The University of Central England, Birmingham
19. Helms, M.M., Williams, A.B. and Nixon, J.C. (2001), TQM principles and their relevance to higher education: the question of tenure and post-tenure review, The International Journal of Educational Management, Vol. 15, No. 7, pp. 322-331
20. Hides, M.T., Davies, J. And Jackson, S. (2004), Implementation of EFQM excellence model self-assessment in the UK higher Education sector – lessons learned from other sectors, The TQM Magazine, Vol. 16, No 3 , pp. 194-201
21. Hirtz, P.D., Murray, S.L. and Riordan, C.A. (2007), The Effects of Leadership on Quality, Engineering Management Journal, Vol. 19, No. 1, pp.22-27
22. Holmes, G. and Mc. Elwee, G. (1995), Total quality management in higher education: how to approach human resource management The TQM Magazine, Volume 7, No. 6, pp. 5–10
23. Hoogervorst J.A.P. , Koopman P.L. and van der Flier H. (2005), Total quality management. The need for an employee-centred, coherent approach The TQM Magazine, Vol. 17 No. 1, pp. 92-106
24. Iman H . Ahmad Al Sharif, " The Role Self Assessment in Architectural Education Quality "- a thesis submitted for the Master of Science in architecture- Cairo University ,2009.
25. Karia N. &Assaari, M.H.A.H. (2006), The effects of total quality management practices on employees’ work-related attitudes, The TQM Magazine, Vol. 18 No. 1, pp. 30-43
26. Koch, J. and Fisher, J. (1998), ``Higher Education and total quality management’’, Total Quality
27. Management, Vol. 9 No. 8, p. 659.
28. Beck D. & Cowan, (1996), Spiral Dynamics, Malden, Blackwell Publishers
29. Evans, R. (1995), In defence of TQM, The TQM Magazine,Vol. 7 · No. 1, pp. 5–6
30. Hermel, P. (1997), The new faces of total quality in Europe and the Us, Total Quality Management, Vol. 8, No. 4, pp. 131-143
31. Hongyi Sun, H., Hui, I.P., Tam, A.Y.K and Frick,J. (2000), Employee involvement and quality management ,The TQM Magazine, Volume 12 . Number 5 . 2000 . pp. 350±354
32. Kemenade E.A. van (eds.), Schaik, M. van; Kuiper, H., Onzenoort, J. van and Biesta, E. (2004), Method for improving the quality of higher education based on the EFQM model, Groningen/Eindhoven
33. Kemenade E.A. Van (2009) “Professionals freaking out: Accreditation in Dutch Higher Education”. Total Quality Management Journal , August-issue
34. Kemenade, E.A. van (2010), Past is prologue. Know the history of quality management to achieve future success, Quality Progress, August 2010.
35. Kemenade, E. A. van and Hardjono, (2010), T.W. A Critique of the Use of Self-evaluation in a Compulsory Accreditation System, Quality in Higher Education, 16:3; pp. 257-268
36. Kemenade, E.A. van Hardjono T. and De Vries, H. (2011), The willingness of professionals to contribute to their organisation’s certification, International Journal of Quality and Reliability Management, pp. 27- 42
37. Koch,J.V., (2003), TQM? Why is its impact in Higher education so small? The TQM Magazine, Vol. 15, No.5, pp 325-333
38. Krüger, V. (1998), Total quality management and its humanistic orientation towards organisational analysis , TQM Magazine, Vol. 10 No. 4.
39. Kwan, P.Y.K. (1996), Application of total quality management in education: retrospect and prospect, The International Journal of Educational Management, Vol. 10, No. 5, pp. 25-35
40. Lagrosen, S. (1999), TQM goes to school: an effective way of improving school quality, The TQM Magazine, Vol 11:5, pp. 328-332
41. Martin, J. and Weill, M. (2000), Emerging countries and business excellence, Total Quality Management, Vol. 11, No. 4/5&6, pp. S608-615
42. Minelli, E., Rebora, G., Turri, M. &Huisman, J. (2006) The Impact of Research and Teaching Evaluation in Universities: Comparing an Italian and a Dutch case. Quality in Higher Education, 12, pp. 109-124.
43. Motwani, J. and Kumar, A. (1997) The need of implementing total quality management in education, The International Journal of Educational Management, Vol. 11, No. 3, pp. 131-135
44. Ooi, K.B., Baker, N.A., Arumugam,V., Vellepan, L. &Loke, A.K.Y. (2007), Does TQM influence employees’ job satisfaction? International Journal of Quality and Reliability Management,vol 24:1, pp. 62-77
45. Osseo-Asare, A.E. and Longbottom, D. (2002), The need for education and training in the use of the EFQM model for quality management in UK higher education institutes, Quality Assurance in Education, Vol. 1, No. 1, pp. 26-36
46. Peterson, G.D. and Rogers, G.M. (2009), Quality Assurance and Accreditation of Higher Education Programs- Workshop, Cairo
47. Pupius, M. (2002), Achieving Excellence in Education in Europe, Egitimide Surekli Kalite Gelistirme: Uluslararasi Basari Onekleri Sempocyumu, 6 September 2002, Istanbul, Turkey
48. Pupius M. (2007), Quality Management in Higher Education Institutions: an Inevitable Necessity?, Hochschulrektorenkonferenz, Bonn, 8 October 2007
49. Rahman, S-U (2004), The future of TQM is past. Can TQM be resurrected?, Total Quality Management, Vol.15, No. 4, pp. 411-422
50. SakthivelP.B. , Rajendran, G. and Raju, R. (2000), TQM implementation and students’ satisfaction of academic performance, The TQM Magazine , Vol. 17 No. 6, pp. 573-589
51. Sakthivel P.B. and Raju, R. (2006), Conceptualizing Total Quality Management in Engineering Education and Developing a TQM Educational Excellence Model, Total Quality Management, Vol. 17, No. 7, pp. 913–934
52. Sakthivel, P.B. (2007), Top management commitment and overall engineering education excellence, The TQM Magazine, Vol. 19 No. 3, pp. 259-273
53. Salaheldin, S.I. (2003),The implementation of TQM strategy in Egypt: a field-force analysis. TQM Magazine, , Vol. 15 Issue 4, p266-274
54. Schaik, M. van, Kemenade, E.A. van, Hengeveld, F. and Inklaar Y. (1998), The EFQM based method for continuous quality improvement adapted for higher Education, Paper presented at the Annual EAIR forum, 9-12 September, 1998, San Sebastian
55. Sirvancy, M.B. 2004 Critical issues for TQM implementation in Higher Education, The TQM Magazine, Vol. 16 · No. 6, pp. 382-386
56. Solatni, E., Lai, P-C., Javadeen, S.R.S. and Gholipour T.H. (2008), A review of the theory and practice of managing TQM: An integrative framework, Total Quality Management, Vol. 19, No. 5, pp. 461-479
57. Srikanthan, G. "Developing a Model for Quality in Higher Education "
58. Srikanthan,G. and Dalrymple J. (2002), Developing a Holistic Model for Quality in Higher Education, The Seventh International Conference on ISO9000 and TQM, 2-4 April 2002, Royal Melbourne Institute of Technology, Australia
59. Sureshchandar, G.S., Chandrasekharan Rjanedran & Anantharaman, R.Nn. (2001), A conceptual model for Total quality management in service organisations, Total Quality Management, vol. 12, no.3, pp. 343-363
60. Taylor, W.A. and Hill, F.M. (1991), Total Quality Management in Higher Education, The International Journal of Educational Management, Vol. 5, No. 5, pp. 4-9
61. Temple, P. (2005), The EFQM Excellence Model®: Higher Education's Latest Management Fad?, Higher Education Quarterly, Vol. 59, no. 4, pp. 261–274
62. Weller, L.D. and Hartley, S.H. (1994), Total Quality management and School Restructuring:Georgia’s Approach to Education Reform, Quality Assurance in Education, Vol. 2, No 2.
63. Wiele, A. Van der; Williams, A.R.T. and Dale, B.G. (2000), Total Quality Management: is it a Fad, a Fashion or a Fit?, Quality Management Journal, Vol.7, No. 2, pp.65-79
64. Wiklund, H., Klefsjö, B., Wiklund, P.S. and Edvardsson, B. (2003), "Innovation and TQM in Swedish higher education institutions: possibilities and pitfalls", The TQM Magazine,Vol. 15 No.2, pp.99-107.
65. Young, A.C.L., Cheng, T.C.E. & Lai, K-H., (2006), An operational and institutional perspective on Total Quality Management, Production and Operations Management, vol. 15, no.1, pp. 156-170
66. Zink, K.J. and Voss, W. (1999), The new EFQM Excellence Model and its impact on Higher Education institutions, Conference proceedings from TQM for Higher Education Institutions, Higher Education Institutions and the issue of Total Quality, 301-31 August 1999, Verona, Italy, pp. 241-255.