VAN ANTWERPEN, S.; DIRKSE VAN SCHALKWYK, R. A Service Quality Framework for private higher open distance e-learning institutions in South -Africa. The Journal of Quality in Education, [S. l.], v. 13, n. 21, p. 32–44, 2023. DOI: 10.37870/joqie.v13i21.346. Disponível em: https://joqie.org/index.php/joqie/article/view/346. Acesso em: 16 jul. 2024.