RAISSI, S. Applying the DMAIC Approach for Promoting Quality of Services in Islamic Azad University. The Journal of Quality in Education, [S. l.], v. 2, n. 2, p. 8, 2011. DOI: 10.37870/joqie.v2i2.114. Disponível em: https://joqie.org/index.php/joqie/article/view/114. Acesso em: 18 oct. 2024.